We do have a 30 day money back guarantee for all of our shared hosting plans and 15 days money back guarantee for cloud hosting plans. Our money back guarantee gives you peace of mind that our services will meet the expectations set out in the TOS. To the maximum extent applicable under national law and without affecting your rights as a consumer, the money back guarantee is your sole and exclusive remedy should our services fail to meet the expectations set out in this TOS.

The following conditions apply to our money back guarantee:

  • Service termination requests must be posted through your User Area;
  • Initial orders for hosting services are covered within thirty days from the day we activate the service(s);
  • Renewal orders are not covered;
  • Domain name and Domain Privacy (ID Protect) fees are not refundable and may be due upon cancellation even if waived initially as part of a special promotion;
  • Dedicated Hosting Services, Paid Support or Third Party Services are not covered by the money back guarantee;
  • Reseller packages are only covered if the complete Reseller package is cancelled. The guarantee does not apply to termination of individual accounts in a Reseller package.





  • 服务终止请求必须通过您的用户区发布;
  • 主机服务的初始订单将在我们激活服务之日起三十天内提供;
  • 续保订单不包括在内;
  • 域名和域名隐私(ID Protect)费用不予退还,即使在最初作为特别促销活动的一部分被放弃,也可能在取消时到期;
  • 退款保证不包括专用托管服务,付费支持或第三方服务;
  • 只有在取消完整的转销商套餐后才能享受转销商套餐。该保证不适用于在转销商包中终止个人帐户。