SiteGround Refund Policy and Refund for Dissatisfaction

SiteGround's refund policy is: Shared Hosting supports refunds within 30 days, and Cloud Server (VPS) supports refunds within 15 days. The refund requires no violation of their User Agreement, andthe refund will incur a setup fee of around $24, and may also charge for partial service fees for the period already used.Therefore, proceed with caution. Below is the official refund agreement in English.

What is SiteGround refund policy?

We do have a 30 day money back guarantee for all of our shared hosting plans and 15 days money back guarantee for cloud hosting plans. Our money back guarantee gives you peace of mind that our services will meet the expectations set out in the TOS. To the maximum extent applicable under national law and without affecting your rights as a consumer, the money back guarantee is your sole and exclusive remedy should our services fail to meet the expectations set out in this TOS. The following conditions apply to our money back guarantee:

Service termination requests must be posted through your User Area;
Initial orders for hosting services are covered within thirty days from the day we activate the service(s);
Renewal orders are not covered;
Domain name and Domain Privacy (ID Protect) fees are not refundable and may be due upon cancellation even if waived initially as part of a special promotion;
Dedicated Hosting Services, Paid Support or Third Party Services are not covered by the money back guarantee;
Reseller packages are only covered if the complete Reseller package is cancelled. The guarantee does not apply to termination of individual accounts in a Reseller package.

The translated meaning is:

What is SiteGround refund policy?

We provide a 30-day money-back guarantee for all Shared Hosting plans and a 15-day money-back guarantee for Cloud Hosting plans. Our money-back guarantee gives you peace of mind that our services will meet the expectations set out in the Terms of Service. To the maximum extent applicable under national law and without affecting your rights as a consumer, if our services fail to meet the expectations set out in these Terms of Service, the money-back guarantee is your sole and exclusive remedy. The following conditions apply to our money-back guarantee:

Service termination requests must be submitted through your User Area;
Initial orders for hosting services are covered within thirty days from the day we activate the service(s);
Renewal orders are not covered;
Domain name and Domain Privacy (ID Protect) fees are non-refundable and may become due upon cancellation, even if waived initially as part of a special promotion;
Dedicated Hosting Services, Paid Support, or Third Party Services are not covered by the money-back guarantee;
Reseller packages are only covered if the complete Reseller package is cancelled. The guarantee does not apply to the termination of individual accounts within a Reseller package.

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