Add a free online customer service and chatbot to your website: Baidu Shangqiao

If you pay attention to the Naibabiji Website Building Notes website, you can see a mischievous emoji on the right side, like the one in the image below.Clicking it will pop up a dialog box for online chat with customer service. Thisonline customer servicefeature is implemented through Baidu Shangqiao. Previously, Naibabiji also tried manyWordPress online customer service pluginsand open-source freeonline customer service programs, but none were very satisfactory. Finally, it was discovered that Baidu actually has a free online customer service system—truly a case of searching high and low!

Introduction to Baidu Shangqiao

Baidu Shangqiao is an online customer service platform launched by Baidu that understands marketing. It supports multi-channel inquiries, intelligent customer service reception, real-time visitor monitoring, and full-chain data analysis, ensuring you never miss a business opportunity! Simply put, Baidu Shangqiao can add an online customer service function to your website, and when the customer service is offline, you can choose to leave a message or activate an intelligent chatbot. It supports visitor statistical analysis and real-time monitoring of visitors' click paths on the website. The key point is thatBaidu Shangqiao is free, which you might not have expected.

Adding Online Customer Service to Your Website via Baidu Shangqiao

Below, Naibabiji Website Building Notes teaches you how to add an online customer service dialog box to your website. 1. Register a Baidu Promotion account.Registration Address2. Download the Baidu Shangqiao client.PC Client Android Client iOS Client3. Open the Baidu Shangqiao PC client, log in to your Baidu Promotion account. The first time you log in, there will be a guide to add a website; just add the website. 4. Copy the code provided after adding the website into your website's Theme code. If youare using a website installed with WordPress, you can add the code to the footer file. If you don't know how to add it, use the following Plugin:

• Plugins and Methods for Adding Webmaster Statistics Code and ICP Filing Number to Website Footer

5. Set the display style and other items you need to configure. After 10 minutes, you will see the live chat button on the website.Explore and try other settings yourself to understand how they work. Additionally, if you use Baidu Shangqiao, the default code also includes website statistics functionality. You can turn it off if you don't need it, or delete your website's statistics code and use Shangqiao's statistics directly. Foreign Trade Independent Website users, do not use this Baidu Shangqiao to add live chat to your website. There are two reasons:

1. International users may experience significant lag when accessing Baidu Shangqiao's code;
2. There is a time difference between you and international users, so having a live chat is useless.

If you want to addlive chatoptions to your Foreign Trade Independent Website, then simply go to the WP Admin Plugin section and search for 'Live chat'. Many plugins will appear; just pick a popular one and install it.