Add a Free Online Customer Service and Chatbot to Your Website: Baidu Shangqiao

If you pay attention to the Naibabiji website, you can see a mischievous emoji on the right side, just like the one in the image below.Clicking it will pop up a dialog box for online chat with customer service. Thisonline customer servicefeature is implemented through Baidu Shangqiao. Previously, Naiba also tried manyWordPress online customer service plugins, as well as open-source and freeonline customer service programs, but none were very satisfactory. Finally, I discovered that Baidu actually has a free online customer service system—truly, after searching high and low, I found it right here.

Introduction to Baidu Shangqiao

Baidu Shangqiao is an online customer service platform launched by Baidu that understands marketing. It offers multi-channel consultation, intelligent customer service reception, real-time visitor monitoring, and full-chain data analysis, ensuring you never miss a business opportunity! Simply put, Baidu Shangqiao can add an online customer service function to your website, and when the customer service is offline, you can choose to leave a message or activate an intelligent chatbot. It supports visitor statistical analysis and real-time monitoring of visitors' click paths on the website. The key point is,Baidu Shangqiao is free, which you might not have expected.

Adding Online Customer Service to Your Website via Baidu Shangqiao

Below, Naibabiji teaches you how to add an online customer service dialog box to your website. 1. Register a Baidu Promotion account.Registration address2. Download the Baidu Shangqiao client.PC Client Android Client IOS Client3. Open the Baidu Shangqiao PC client, log in with your Baidu Promotion account. The first time you log in, there will be a guide to add a website—just add your website. 4. Copy the code provided after adding the website into your website's theme code. If youare using a WordPress-installed website, you can add the code to the footer file. If you don't know how to add it, use the following plugin:

• Plugins and Methods for Adding Webmaster Statistics Code/ICP Filing Number to the Website Footer

5. Set the display style and other items you need to configure. After 10 minutes, you will see the online customer service button on your website.Explore and try out other settings on your own to understand how they work. Additionally, when using Baidu Shangqiao, the default code also includes website statistics functionality. If you don't need it, you can turn it off, or delete your website's statistics code and use Shangqiao's statistics directly. Foreign trade website users should not use Baidu Shangqiao to add online customer service to their websites. There are two reasons:

1. International users may experience lag when accessing Baidu Shangqiao's code;
2. There may be time zone differences between you and international users, making an online customer service button ineffective.

If you want to add anonline customer service chatoption to your foreign trade website, simply go to the WP backend plugin section and search for 'Live chat'. Many plugins will appear—just pick a popular one and install it.